Arbour Care Privacy Policy

Privacy Policy in Brief

Arbour Care is committed to protecting your privacy and has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website at URL: www.arbourcare.co.uk.

Arbour Care does not disclose visitors’ information to third parties.

Any information that you provide us with, whether it be business or personal information (such as your name or address), cannot be seen by third parties.

This site may at times contain links to other, third party websites; Arbour Care is not responsible for the privacy practices or the content of such websites.

This privacy statement is not presented as a legally binding contract.

Privacy Policy in Detail

Information We Collect and Use

There are sections in our website where we may ask you to register in order to gain access to high value documents, or to be able to download various items, or to make contact with Arbour Care. Any information you provide will remain the secured property of Arbour Care. Under no circumstances will it be sold or rented to any third party. Arbour Care may, however, use your contact information to send you any information you have specifically requested or any other information or news about our company and services. Your details maybe used in an aggregated form for marketing analysis of our website traffic.

In addition to any personal information you may provide, Arbour Care may, on occasion use software or other tools that enable the collection of relevant technical information, for example the IP address (Internet protocol) (IP), the operating system deployed on your computer, the browser used for access, various traffic patterns, as well as the address of any referring websites. Arbour Care always traces how a visitor arrives at the Arbour Care website, however we will not attempt to gather information from websites that you have visited prior to visiting the Arbour Care website.

Use of Personal Information

Arbour Care may use your personal information for the following purposes:

To enable you to use the site without repeatedly entering passwords or logins.
To provide information or services that you have requested.
To help us manage our content to ensure it is relevant and appropriate to you.
To alert you to company news, product upgrades, other updated information and new products and services from Arbour Care.

Hyperlinks to Other Websites:

Arbour Care may provide links on our site that direct to external, third party websites.
We have no control over the content other sites, nor the usage of information they gather.
We recommend that you always review the privacy policies at any third party sites you visit; they may not follow the same policies as us.

Opting Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options to discontinue receiving future communications by any of the following means:

Send an e-mail to our client services team indicating your request to be unsubscribed from a specific list.
In writing to: Arbour Care, Arbour House, Oast Lane, Upper Froyle, Alton, Hampshire, GU34 4JW
You can call our client services team on this telephone number: 01420 23629

Our Use of Cookies

The Arbour Care website cookie

The Arbour Care website uses a “session cookie” to identify your browser “session” as you move between pages on the website and perform activities. The cookie is named c2arbourcare_hdkeu2tatv1 and will last for 3 months.

The website cookie allows our website to recognise each subsequent request from your browser as being the same browser that made the initial request to our website.

By knowing that each subsequent request is related to the first, our website is able to track your actions as you move around the website and to provide interactive features. By analysing how our website is being used in general, we can improve the website experience for future visitors. Should you experience any problems in using our website, our website developers may be able to use this information to track down your specific “user journey” and investigate and fix any issues that might arise.

The cookie itself is a very small text file that is stored on your device (for example, your PC or your phone) by your web browser. It contains a simple text code that your browser sends back to our website each time you browse to a new page. This allows the website to look up your specific session and associate data for that session with your browser. The data itself is not stored in your cookie but on the server(s) operating the website.

Each page on our website is generated by a sophisticated Content Management System (CMS). This system provides a number of interactive features where your experience may be tailored according to your past activity on the website. Such features require the “session cookie” to operate.

The session cookie provides the ability for you to log on to our website using your unique user name (or e-mail address) and password.

Each page on our website may be tailored to you uniquely, based on your past activity on the website, for example to show your name.

The session cookie provides the means to remember your log on state and hence your discussion forum preferences, such as your nickname and the date of your last post.

The session cookie provides the means for you to take part in votes (or polls) on the website.

The session cookie provides the means to remember that you have submitted a form so that you are not asked to re-submit it.

The session cookie provides the means to remember which files you have requested to be sent to you by email and the date and time at which such requests were made.

The session cookie provides the means to remember whether you have ‘like’d our Facebook page.

As we improve our website over time, similar and more advanced features may be added that also require a “session cookie” to operate.

Google Analytics

The Arbour Care website uses cookies to allow Google Analytics to function correctly. Google Analytics is a free web analytics tools that helps us understand how visitors engage with the Arbour Care website. These cookies have names that begin with __utm such as __utma and __utmz.

Google Analytics collects information anonymously; it reports website trends without identifying individual visitors. The cookies store information such as the number of visits to the website and what site referred the visitor to the web page. We use the information to view reports about how visitors interact with the website and to help us improve the website. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.

Information about these cookies and how to reject or delete them: http://www.google.co.uk/intl/en/analytics/privacyoverview.html and http://www.google.com/intl/en/policies/privacy/ads/#toc-analytics.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Google’s privacy policy: http://www.google.com/intl/en/privacypolicy.html

How to control and delete cookies

You may restrict or block the cookies which are set by the Arbour Care website, or any other website, through your browser settings.

To find out more about cookies and how to manage them, visit www.aboutcookies.org.

Please be aware that restricting cookies may impact on the functionality of the Arbour Care website.

"The carers have been very good, one even using her free time to visit the husband in hospital and really going the extra mile."

ED Westcott
"The care that Jola provides is fabulous in every respect. I cannot praise her highly enough for the patience she shows with. It was a happy day when she came to us "

RL Englefield Green
"As far as I am concerned, Roberta has been an absolute rock for our family. Completely unselfish in her care and invaluable."

CB Guildford
"We are absolutely delighted with Karolina she is gentle and kind I love chatting to her and really enjoy her company."

JH Cambridge
"Arbour provided live-in carers for my wife for six years from 2017-2023 including the pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave equal attention to statutory requirements, care plans and staff training and never cut any corners."

Mark
"The support that we have had from Arbour Care has been, quite literally, lifesaving. They found an amazing carer to look after my elderly and disabled husband, who is very experienced, kind and thoughtful. She has made an enormous positive difference to the quality of our lives and I will always be grateful to her and cannot thank her enough."

Jesse