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Cookie Policy

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By continuing to visit this website: www.arbourcare.co.uk and because your browser settings allow the usage of cookies, you consent to the use of cookies in accordance with this Cookies Policy. You will have seen a pop up to this effect on your first visit to our site. While the pop up will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain.

Cookies are useful because they allow a website to recognize a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).

Disabling cookies

Cookies may be disabled by following the instructions for your browser set out here. However, some portions of our site may lose functionality if the cookies are disabled. We list the names of the cookies themselves and their source at the date of this document so that you may easily identify.

Performance Cookies We make use of analytic cookies to analyse how the Arbour Care website is being used and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to: determine unique visitor counts. The information collected by these cookies is not associated with your personal information by us or by our contractors.

Website Functionality Cookies

We make use of cookies to provide you with certain functionality. For example, to remember choices you make (such as your user name, language or the region you are in), or to recognise the platform from which you access the site, and to provide enhanced and more personal features. These cookies are not used to track your browsing on other sites

Targeting Cookies

Targeting cookies (or advertising cookies) collect information about your browsing habits and are used to make advertising more relevant to you and your interests. They are used by services provided by third parties, such as Like or Share buttons. Third parties provide these services in return for recognizing that you have visited our website. When you use buttons for instance the LinkedIn or Twitter share buttons you will be directed to a page controlled by those companies which may place cookies (including targeting cookies) and will be subject to LinkedIn’s or Twitter’s cookies and privacy policies respectively.

Use of IP addresses and web logs We may also use a consumer’s IP address and browser type to help diagnose problems with our server, to administer the Arbour Care services and to improve their functionality. An IP address is a numeric code that identifies a consumer’s computer on the internet. A consumer’s IP address might also be used to gather broad demographic information. We may perform IP lookups to determine which domain a consumer is coming from (eg google.com) to more accurately gauge our users’ demographics. Information from these types of cookies and technologies is not combined with information about the consumer from any other source and will not personally identify the consumer.

Changes to the cookies policy We may update this document from time to time and we would encourage you to review the document on a regular basis to stay informed of how we are using cookies. This cookies policy was last updated on 23 May 2018.

  • "My friend has received continuous live in care for the last three years from Arbour Care. All the carers they have provided have been very good and the last two carers, who have worked back to back, have been excellent in every way. They have always accompanied her to church and church activities which has been a real blessing. They have become very fond of my friend and she of them. The owner was very helpful in coming to see my friend and assessing her needs before we decided that live in care was appropriate and this was much appreciated as it gave my friend confidence that this was the right thing for her at that particular phase of her life. The staff are extremely friendly and have always been very co-operative. If I have had any queries they have always been extremely helpful and assisted me in every way. I have no hesitation in recommending their services."

    Jacky Breadmore

  • "We used Arbour Care to provide care for our parents while we were on holiday. Our parents were originally reluctant to have someone living in their home but eventually agreed that it was the best option. The care they received was so good, the carer cooked delicious meals (I need some recipe ideas!) she was company for Dad and made it possible for us to enjoy our holiday knowing there was someone available if anything was to happen. We would have no hesitation in recommending Arbour Care to anyone looking for care providers."

    Clare H

  • "The carers have been very good, one even using her free time to visit the husband in hospital and really going the extra mile."

    ED Westcott

  • "The care that Jola provides is fabulous in every respect. I cannot praise her highly enough for the patience she shows with. It was a happy day when she came to us "

    RL Englefield Green

  • "As far as I am concerned, Roberta has been an absolute rock for our family. Completely unselfish in her care and invaluable."

    CB Guildford

  • "We are absolutely delighted with Karolina she is gentle and kind I love chatting to her and really enjoy her company."

    JH Cambridge

  • "Arbour provided live-in carers for my wife for six years from 2017-2023 including the pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave equal attention to statutory requirements, care plans and staff training and never cut any corners."

    Mark

  • "The support that we have had from Arbour Care has been, quite literally, lifesaving. They found an amazing carer to look after my elderly and disabled husband, who is very experienced, kind and thoughtful. She has made an enormous positive difference to the quality of our lives and I will always be grateful to her and cannot thank her enough."

    Jesse

  • "Arbour Companions & Care's support over the last 20 months has been amazing. They found a wonderful carer to look after my husband who has a physical disability, with additional support provided by her supervisor. As his medical conditions have become more complicated, they have supported the carer and me, finding solutions to keep him living at home. Separately, the conversations that I had with members of their office team have been helpful and professional. I would happily recommend their services."

    AB Chobham

  • "On behalf of myself and my sisters, we would like to thank the whole Arbour team that helped care for our Aunty on and off for the last 2 years. Without their help and support, she would not have been able to stay in her home which she loved. The team's communication was superb and all were professional, caring and helpful. We would highly recommend them."

    Fiona M

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