10 Tips for Finding a Good Live-In Care Agency

  24th August, 2021

The beauty of live-in care is the companionship that comes along with the care; as well as the obvious benefits of there being 24-hour support to take the weight off the family’s shoulders. The closeness of the carer relationship builds a different kind of trust and creates a deeper level of understanding when it comes to the specific kind of care the client might need.

There are a handful of preconceived perceptions about live-in care and its natural to want to take extra care when it comes to welcoming a new person into your home, particularly when you or a loved one are vulnerable and in need of care, but during my time working in the health and social care sector, as well as running my own Live in Care business, I have developed 10 top tips for finding the best live-in care agency:

1) Do they specialise in live-in care? Not just as an add on to care by the hour.

2) Are they regulated by the CQC? This is amazingly important; they regulate the standard of care and keep you safe.

3) Try not to use an agency who just supplies carers without employing the carers themselves- self employed carers can be great, but it’s very hit and miss, and you have no security of consecutive care.

4) Speak to the care manager who will be overseeing the care of your loved on – are they friendly and easy to get in touch with/relate to? Do they understand the individual circumstances your loved one is in? Can they empathise with it?

5) Ask what support is available to the carers and what arrangements are in p lace if your carer is ill or cannot work for any other reason – the agency should look after its carers as much as the clients.

6) Do they have a 24-hour helpline and does one of the are team always respond? This must be more than just a messaging service.

7) Do they offer general advice about how to get care/ funding/ primary care support?

8) Can you have a choice as to whether your carer is vaccinated?

9) Do you have online/ open access to the care notes at all times?

10) Can you look at reviews of their carers and service on an independent reviews site or speak to someone who has used the service?

These guidelines will set you on the right path, but if you have any questions about your own situation or just generally about the Live-In Care industry and what is available, we would love to help – do get in touch via our contact form or call us on: 01932 901444.

  • "The carers have been very good, one even using her free time to visit the husband in hospital and really going the extra mile."

    ED Westcott

  • "The  care that Jola provides is fabulous in every respect. I cannot praise her highly enough for the patience she shows with. It was a happy day when she came to us "

    RL Englefield Green

  • "As far as I am concerned, Roberta has been an absolute rock for our family. Completely unselfish in her care and invaluable."

    CB Guildford

  • "We are absolutely delighted with Karolina she is gentle and kind I love chatting to her and really enjoy her company."

    JH Cambridge

  • "Arbour provided live-in carers for my wife for six years from 2017-2023 including the pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave equal attention to statutory requirements, care plans and staff training and never cut any corners."


  • "The support that we have had from Arbour Care has been, quite literally, lifesaving. They found an amazing carer to look after my elderly and disabled husband, who is very experienced, kind and thoughtful. She has made an enormous positive difference to the quality of our lives and I will always be grateful to her and cannot thank her enough."