Arbour Companions & Care Named Finalists for Two Surrey Care Awards

  19th October, 2026

Arbour Companions & Care has been named as a finalist in two categories of this year’s Surrey Care Awards 2026, recognising both the organisation’s commitment to outstanding home care and its innovative approach to helping clients live fulfilling lives in their own homes. Winners will be announced at the awards ceremony on Friday 6 November 2026. 

The Surrey-based live-in care provider has been shortlisted for Home Care Provider of the Year and Excellence in Home Care Practice, reflecting an approach that combines high-quality professional care with a strong focus on independence, wellbeing and quality of life. 

The Home Care Provider of the Year nomination recognises an organisation-wide commitment to excellence. From carers and care managers to office-based colleagues, teams work together to create positive outcomes for clients, ensuring support extends beyond day-to-day care needs to encompass independence, confidence and meaningful engagement with life.

Families frequently describe Arbour’s carers as becoming “part of the family”, reflecting the close relationships developed through its live-in care model. This collaborative and compassionate culture has helped establish an environment where clients feel valued, listened to and empowered to continue living life on their own terms. 

The Excellence in Home Care Practice nomination recognises the contribution of Jane Vincent, Arbour’s Recruitment and Enrichment Lead. Through her work developing the organisation’s enrichment programme, Jane has helped create opportunities for clients to pursue interests, revisit hobbies, engage with their communities and enjoy experiences that support confidence, purpose and wellbeing. 

The impact of this approach can be seen in the experiences of clients across the organisation. One client living with sight loss was supported to reconnect with reading and creative activities through adapted resources and tailored support, helping restore confidence and a sense of independence. 

For many families, these achievements can be just as important as the care itself. Whether continuing to attend a favourite church service, joining a local group, revisiting a much-loved hobby or spending time with a therapy dog, these experiences help people maintain a sense of identity, purpose and belonging.

One family member described the difference the programme had made to their loved one as giving them “something to look forward to again”, while others spoke of seeing confidence grow as clients reconnected with activities and interests that had previously fallen away.

Christina Sell, Founder and Managing Director of Arbour Companions & Care, says:

“We are delighted to have been named finalists in two categories of this year’s Surrey Care Awards. To receive recognition for both our organisation and Jane’s work is a wonderful reflection of the commitment, compassion and professionalism shown by our team every day. At Arbour, we believe that every person is unique and that their care should be too. That philosophy shapes everything we do, from the way we tailor support around each individual to the opportunities we create for people to remain connected to the people, interests and experiences that bring meaning and enjoyment to their lives. We are incredibly proud of our team and grateful for the trust placed in us by the clients and families we support.” 

This commitment to helping people stay connected to their communities continues through Arbour’s forthcoming Access All Ages Christmas event on 3 December, which will bring together older people, families, carers and younger generations through shared festive experiences and community activities. The concert reflects the organisation’s belief that meaningful relationships and social connection play an important role in living well, regardless of age. (https://arbourcare.co.uk/arbour-care-brings-music-joy-and-generations-together-this-christmas/) 

The winners will be announced at the Surrey Care Awards 2026 ceremony on Friday 6 November at Denbies Wine Estate in Dorking. [surreycare.org.uk]

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For further media information, please contact: Roberta Jones 07539 341 856


Notes to Editors

About Arbour Companions & Care

Arbour Companions & Care is a family-owned specialist live-in care provider supporting clients across Surrey and the South of England. The organisation provides personalised live-in care that enables people to remain independent in their own homes while receiving the support they need. Alongside its care services, Arbour operates a dedicated enrichment programme designed to promote wellbeing, social connection and quality of life. [arbourcare.co.uk]

About the Surrey Care Awards 2026

The Surrey Care Awards 2026 are organised by the Surrey Care Association and recognise excellence across Surrey’s adult social care sector. The awards celebrate outstanding individuals, teams and organisations who make a positive difference to the lives of people receiving care and support. [surreycare.org.uk], [sdcare.co.uk]

Held under the theme “Compassion in Action”, the awards take place on 6 November 2026 at Denbies Wine Estate, Dorking. Finalists have been shortlisted across 13 categories covering care practice, leadership, innovation and organisational excellence. [surreycare.org.uk], [my.surreycare.org.uk]

"Agnes is longstanding, amazing and trusted carer, and Tanja a great addition to the team."

R Trefgarne

"Delighted with our change of agency – Eva is amazing with our Mum."

S Palfreyman

"Lucy helped Irene to achieve a calm and peaceful Christmas and is able to engage with Irene and stimulate her interest."

P Bruno

"Our thanks to you and all at Arbourcare for sharing your Christmas Party with us. We had a great time (we haven't danced for maybe 15 years, and it probably showed!) And thank you for the generous bag of goodies you sent us on our way with."

T. Holland

"My friend has received continuous live in care for the last three years from Arbour Care. All the carers they have provided have been very good and the last two carers, who have worked back to back, have been excellent in every way. They have always accompanied her to church and church activities which has been a real blessing. They have become very fond of my friend and she of them. The owner was very helpful in coming to see my friend and assessing her needs before we decided that live in care was appropriate and this was much appreciated as it gave my friend confidence that this was the right thing for her at that particular phase of her life. The staff are extremely friendly and have always been very co-operative. If I have had any queries they have always been extremely helpful and assisted me in every way. I have no hesitation in recommending their services."

Jacky Breadmore

"We used Arbour Care to provide care for our parents while we were on holiday. Our parents were originally reluctant to have someone living in their home but eventually agreed that it was the best option. The care they received was so good, the carer cooked delicious meals (I need some recipe ideas!) she was company for Dad and made it possible for us to enjoy our holiday knowing there was someone available if anything was to happen. We would have no hesitation in recommending Arbour Care to anyone looking for care providers."

Clare H

"The carers have been very good, one even using her free time to visit the husband in hospital and really going the extra mile."

ED Westcott

"The care that Jola provides is fabulous in every respect. I cannot praise her highly enough for the patience she shows with. It was a happy day when she came to us."

RL Englefield Green

"As far as I am concerned, Roberta has been an absolute rock for our family. Completely unselfish in her care and invaluable."

CB Guildford

"We are absolutely delighted with Karolina she is gentle and kind I love chatting to her and really enjoy her company."

JH Cambridge

"Arbour provided live-in carers for my wife for six years from 2017-2023 including the pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave equal attention to statutory requirements, care plans and staff training and never cut any corners."

Mark

"The support that we have had from Arbour Care has been, quite literally, lifesaving. They found an amazing carer to look after my elderly and disabled husband, who is very experienced, kind and thoughtful. She has made an enormous positive difference to the quality of our lives and I will always be grateful to her and cannot thank her enough."

Jesse

"Arbour Companions & Care's support over the last 20 months has been amazing. They found a wonderful carer to look after my husband who has a physical disability, with additional support provided by her supervisor. As his medical conditions have become more complicated, they have supported the carer and me, finding solutions to keep him living at home. Separately, the conversations that I had with members of their office team have been helpful and professional. I would happily recommend their services."

AB Chobham

"On behalf of myself and my sisters, we would like to thank the whole Arbour team that helped care for our Aunty on and off for the last 2 years. Without their help and support, she would not have been able to stay in her home which she loved. The team's communication was superb and all were professional, caring and helpful. We would highly recommend them."

Fiona M

"Hello everyone! My name is Edit, and I'm thrilled to share a little bit about my journey as a live-in carer. For the past couple of years, I've had the privilege of providing care and companionship to an elderly lady. It's a role that truly comes from the heart, and I find immense satisfaction in ensuring her comfort and well-being every single day."

Edit

"I am very happy with the agency. I am grateful for the level of interest that your carers show, and your personal approach. You know all your clients really well and that shows."

D. Sullivan

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