Arbour Care and Covid 19

Our number one priority is the safety and well-being of our clients and our employees.

We understand what a worrying and frightening time it has been, and we are doing everything we can to protect our clients and the wider community by ensuring that all Arbour Care employees are fully vaccinated.

Since the start of the pandemic, we have been working tirelessly with our teams to protect and support our clients, whilst also putting measures in place to ensure our teams own safety, health and wellbeing.

We are delighted that we have had no cases of transmission from our staff to our clients, which is a huge testament to the dedication and commitment of our teams to keep both themselves and the homes they work in safe, by respecting and adopting all guidance issued by Arbour Care and the UK Government.

Live-in care is the safest type of care for older people during the Covid-19 pandemic as we can guarantee effective shielding through one-to-one care, staff changes are minimal and footfall in the home can be controlled.

We hope that as we all learn to adapt to living with Covid-19 in our communities, our clients will rest easy knowing that they are as safe as possible in their own homes.

How to reduce risk of Covid 19

There are some basic things everyone can do to reduce their risk of catching COVID-19:

  • Regularly and thoroughly wash your hands with soap and water. You should wash your hands for at least 20 seconds. (the time it takes to sing ‘Happy Birthday through twice).
  • If you are out, or do not have access to soap and water, use hand sanitiser to clean your hands.
  • Avoid touching your eyes, nose and mouth, if you have not washed your hands.
  • Make sure you cough or sneeze into a tissue, and throw the tissue away immediately.
  • Stay at least 2 metres (6 feet) away from others when you are away from home.
  • Stay at home or away from other people if you feel unwell with a fever, persistent cough or have a change in your sense of taste or smell.
  • Consider avoiding large groups or gatherings of people, for example social events, community meetings and cultural activities.
  • Try to avoid shaking hands or hugging other people.
  • "The carers have been very good, one even using her free time to visit the husband in hospital and really going the extra mile."

    ED Westcott

  • "The  care that Jola provides is fabulous in every respect. I cannot praise her highly enough for the patience she shows with. It was a happy day when she came to us "

    RL Englefield Green

  • "As far as I am concerned, Roberta has been an absolute rock for our family. Completely unselfish in her care and invaluable."

    CB Guildford

  • "We are absolutely delighted with Karolina she is gentle and kind I love chatting to her and really enjoy her company."

    JH Cambridge

  • "Arbour provided live-in carers for my wife for six years from 2017-2023 including the pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave equal attention to statutory requirements, care plans and staff training and never cut any corners."


  • "The support that we have had from Arbour Care has been, quite literally, lifesaving. They found an amazing carer to look after my elderly and disabled husband, who is very experienced, kind and thoughtful. She has made an enormous positive difference to the quality of our lives and I will always be grateful to her and cannot thank her enough."