Trainer Of The Year

  22nd June, 2021

We are so thrilled that our trainer Angela Devonald has been listed as a finalist in the Trainer of the Year Awards by Trainer Courses Limited.

It is so well deserved;Angela adapted the mandatory training course for our students who have English as their second language. She encouraged the students to tell the group about their own cultural values so that they could be mutually explored in a way that made the students feel valued and therefore encouraged to learn.

Angela ran the thread of the social care code of conduct through the training – using examples of care practice to illustrate such values as confidentiality and diversity.

Where we had anxious or unconfident students, she took them aside during the break to encourage them and to help them to learn on a one-to-one basis – she then met with the students later to help in their mentorship and continued learning.

Throughout the pandemic we only had face to face classes when absolutely necessaryand Angela set up the room to ensure that the protocols were in place to minimize the risk of COVD transmission.

Angela introduced a competence assessment regime into the company – which took place either in the classroom or in the clients’ home (with their permission.)

Throughout her classes we could hear the students participating enthusiastically throughout the day -there was a great deal of laughter coming from the training room.

The documented feedback that we have had from the students include: “the best teacher that I have ever had” “Angela really understands how difficult it is to be a live-in carer”

Well done, Angela, we really appreciate all your hard work!

  • "The carers have been very good, one even using her free time to visit the husband in hospital and really going the extra mile."

    ED Westcott

  • "The  care that Jola provides is fabulous in every respect. I cannot praise her highly enough for the patience she shows with. It was a happy day when she came to us "

    RL Englefield Green

  • "As far as I am concerned, Roberta has been an absolute rock for our family. Completely unselfish in her care and invaluable."

    CB Guildford

  • "We are absolutely delighted with Karolina she is gentle and kind I love chatting to her and really enjoy her company."

    JH Cambridge

  • "Arbour provided live-in carers for my wife for six years from 2017-2023 including the pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave equal attention to statutory requirements, care plans and staff training and never cut any corners."


  • "The support that we have had from Arbour Care has been, quite literally, lifesaving. They found an amazing carer to look after my elderly and disabled husband, who is very experienced, kind and thoughtful. She has made an enormous positive difference to the quality of our lives and I will always be grateful to her and cannot thank her enough."