Why is Hospital Discharge made so difficult?

  28th November, 2016

With all the headlines about the NHS bed crisis I really can’t believe what happened to our client this week, especially with the constant headlines about delayed transfers of care.

discharge sign

We as a live-in care provider, have been ready to take a lady from a hospital in Surrey, unfortunately her home was not actually in Surrey. The lady is a self-funder and the family was keen to get her home but couldn’t understand why she couldn’t leave hospital – I had staff ready to care for her, so  I visited the ward to see what the hold-up was – unbelievably – the ward staff told me that she had been medically fit for discharge for some time but as she was not a Surrey resident they couldn’t access the equipment for her home that she needed until she was transferred to a local hospital. There were no beds there, so she was, according to the ward staff, stuck.

She is 93, very frail, has dementia and had fallen and broken her hip in her care home. When I contacted the social worker in her normal place of residence (which took the best part of 3 mornings work for her to respond to me) she said that she didn’t know that my client was medically fit and she couldn’t discuss the case because of confidentiality.

Events have taken over and we start the care package next week. My frustration is that it seemed to be nobody’s responsibility to square the circle – she didn’t fit into the system and therefore nobody could do anything about it – or so it seemed…..

  • "The carers have been very good, one even using her free time to visit the husband in hospital and really going the extra mile."

    ED Westcott

  • "The  care that Jola provides is fabulous in every respect. I cannot praise her highly enough for the patience she shows with. It was a happy day when she came to us "

    RL Englefield Green

  • "As far as I am concerned, Roberta has been an absolute rock for our family. Completely unselfish in her care and invaluable."

    CB Guildford

  • "We are absolutely delighted with Karolina she is gentle and kind I love chatting to her and really enjoy her company."

    JH Cambridge

  • "Arbour provided live-in carers for my wife for six years from 2017-2023 including the pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave equal attention to statutory requirements, care plans and staff training and never cut any corners."


  • "The support that we have had from Arbour Care has been, quite literally, lifesaving. They found an amazing carer to look after my elderly and disabled husband, who is very experienced, kind and thoughtful. She has made an enormous positive difference to the quality of our lives and I will always be grateful to her and cannot thank her enough."